Shipping policy

At BLCKAPEX, we are committed to delivering your order securely and as efficiently as possible.

ORDER PROCESSING

Orders are dispatched the next business day after your order is confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Processing times may be extended during product launches, promotional periods, holidays, or other high-volume periods.

U.S. SHIPPING & DELIVERY

Standard shipping is $8.99 for U.S. orders with a subtotal of $80.00 or less and free for U.S. orders with a subtotal over $80.00. Eligibility is based on the subtotal after discounts, before taxes and shipping. Standard shipping includes tracking and next-business-day dispatch. Express shipping is $12.99 at any order value and includes tracking, next-business-day dispatch, and theft and loss insurance. Dispatch time refers to when the order is handed to the carrier, not the delivery date.

Estimated delivery time is typically 2–5 business days after your order has been shipped.

Please note that delivery estimates begin after the order has been processed and handed over to the carrier.

Delivery dates are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, high shipping volumes, or other circumstances outside BLCKAPEX's control.

SHIPPING CARRIERS

BLCKAPEX may use established carriers such as UPS, USPS, FedEx, or DHL, depending on the destination and shipping service selected for your order.

The carrier used for an individual shipment may vary.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact orders@blckapex.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If an order is returned to BLCKAPEX because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

LOST OR MISSING PACKAGES

If your tracking information shows that your package is still in transit beyond the expected delivery period, contact us at orders@blckapex.com and we will help you review the shipment.

If tracking shows that a package has been delivered but you cannot locate it, please first:

Check around your delivery location and with members of your household.
Check with neighbors, building management, or your mailroom where applicable.
Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact orders@blckapex.com with your order number and tracking information so we can review the situation.

A carrier's delivery scan does not automatically guarantee that a replacement or refund will be issued. Each claim will be reviewed individually.

DAMAGED SHIPMENTS

If your package or product arrives damaged, contact support@blckapex.com promptly with your order number and clear photographs of the package and affected item.

Approved damaged-item claims will be handled in accordance with our Return & Exchange Policy.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact orders@blckapex.com within 1 hour of placing your order.

We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed, even when requested within the 1-hour period, because orders may enter processing quickly.

Once an order has been shipped, it cannot be canceled or modified.

SHIPPING DELAYS

BLCKAPEX is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, carrier network delays, or other unforeseen events.

If your shipment experiences a significant delay, contact us and we will assist you with available tracking and carrier information.

INTERNATIONAL SHIPPING

International shipping is not currently available.

If international shipping becomes available in the future, eligible destinations, shipping rates, estimated delivery times, and any applicable duties or taxes will be displayed at checkout.