Refund policy

At BLCKAPEX, every piece is designed with intention. We want you to feel confident in your purchase, which is why we've created a straightforward return policy.

15-Day Returns

You may request a return within 15 calendar days of receiving your order.

To qualify for a return, your item must be:

Unworn, unwashed, and unused
In its original condition, with all tags attached
Returned in its original packaging
Accompanied by an order number or proof of purchase

Items that show signs of wear, washing, damage, or alteration may not qualify for a return.

How to Request a Return

To initiate a return, email returns@blckapex.com within 15 days of receiving your order.

Include your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide return instructions if eligible.

Please do not send items back without prior authorization. Unauthorized returns may not be accepted.

For approved standard returns, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, you receive the wrong item, or you discover a manufacturing defect, contact support@blckapex.com as soon as possible.

Include your order number, a description of the issue, and clear photographs when available.

We will review the issue and work toward an appropriate resolution, which may include a replacement or refund.

For approved claims requiring a return due to an incorrect, damaged, or defective product, BLCKAPEX will cover the return shipping cost.

Exchanges

We do not offer direct size or style exchanges at this time.

If your item qualifies for a return, you may return it through our standard return process and place a separate order for your preferred size or style, subject to availability.

Limited Releases, Sale Items & Returns

Limited-release and discounted items are eligible for our standard 15-day return policy unless clearly marked “Final Sale” before purchase.

Items marked Final Sale cannot be returned for change of mind, sizing, or personal preference. This does not affect approved claims for damaged, defective, or incorrect items, or your rights under applicable law.

Refunds

Once we receive and inspect your approved return, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after the refund is processed for the funds to appear in your account. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact returns@blckapex.com.